FAQ
- Click the blue circle in the chat box
- Select My Order Status, you will then be asked for the e-mail you used to make your purchase
- All done, you will receive information about your order along with tracking if it is on its way!
Q: How do I gain access to my account?A: Please use the link below to gain access to your account:https://ana-cheri.myshopify.com/account/login
Q: How long will it take for me to receive my order?A: Most orders are fulfilled within 24- 48 hours. Once orders leave our facility, delivery isdependent upon your location.
- Standard time for Domestic shipments (orders within the US) typically takes about 2-5 business days not including processing times.
- International Orders to Canada ONLY typically are delivered within 10-14 business days.
- International Orders (to any other Country) can take up to a month to be delivered based off customs and shipping times which are out of our control. We appreciate your patience with these orders.
Q: Do you process returns for exchanges? What is your return policy?A: Our No-Hassle Free Return Policy States:
Please note that due to the digital nature of eBooks, refunds for digital products are issued onlyin extreme circumstances and you'll need to email us at support@anacheri.com for theseproducts. Merchandise must be returned within 14 days of receipt. Merchandise must beunworn and unwashed. Merchandise must have all tags, including any Ana Cheri hangtags,attached.
DOMESTIC ORDERS:
Please contact our customer support team to assist with our return process, they will assist withplacing your items on hold and providing you with a pre-paid return label so you may ship backyour item(s).
INTERNATIONAL ORDERS:
You must return your items to the address below within 14 days from the day you received yourpackage at your own expense. Please write your order # on the outside of the package.Cheri Action MediaOrder # _________3710 Industry Ave #202Lakewood, CA 90712Refunds and Processing
Q: Where can I find your size charts to assist me with my purchase?A: You may find all the sizing content for our products below:
TANKS
Center front length: 19" (XS), 19 1/2" (Small), 21 1/2" (Medium), 22 (Large)Chest: 14" (XS), 14 1/2" (Small), 15" (Medium), 15 1/2" (Large)
TEES
Center front length: 22″ (XS), 22 1/2″ (Small), 23″ (Medium)Chest: 15 1/2″ (XS), 16″ (Small), 16 1/2″ (Medium)
MOTO LEGGINGS
| SMALL | MEDIUM | LARGE | |
| WAIST | 12 1/2 | 13 3/4 | 14 1/2 |
| HIP | 14 | 14 3/4 | 15 3/4 |
| INSEAM | 26 | 26 | 26 1/2 |
| OUTSEAM | 35 | 36 | 36 1/2 |
LEGGINGS W/ MESH PANELS
| SMALL | MEDIUM | LARGE | |
| WAIST | 11 1/2" | 12 1/2" | 13 1/2" |
| HIP | 13 1/4" | 14 1/4" | 15 1/4" |
| INSEAM LEG | 22 3/4" | 22 3/4" | 22 3/4" |
| OUTSEAM LEG | 32 | 32 1/4" | 32 1/2" |
SHORTS
| SMALL | MEDIUM | LARGE | |
| WAIST | 11 | 11 3/4" | 12 3/4" |
| INSEAM | 3 1/2" | 3 3/4" | 4 1/4" |
| LENGTH | 13 1/2" | 14 1/4" | 14 3/4" |
LONG SHORTS
| SMALL | MEDIUM | LARGE | |
| WAIST | 10 1/4" | 11 1/4" | 12 1/4" |
| HIP | 14 | 15 | 16 |
| INSEAM LEG | 10 1/2" | 10 1/2" | 10 1/2" |
| OUTSEAM LEG | 20 | 20 1/2" | 21 |
CHERI SWIM
| SMALL | MEDIUM | LARGE | |
| TOPS | B CUP | C CUP | D CUP |
| BOTTOMS | 4-6 | 8-10 | 12 |
Q :I am an international customer (Outside USA) do I have to pay customs and taxes?A: Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed. The customer is responsible for any and all customs charges due on delivery of product.
We are not responsible for any shipping deliveries that may be affected by customs, naturaloccurrences, transfers from USPS to the local carrier in your country or air and groundtransportation strikes or delays once the package has exited the United States.
Please check with your country's customs office to determine what these additional costs will beprior to placing your order.
Q: I recently placed an order and provided the incorrect address, am I able to update this?
A: If you happen to place an order with an incorrect address please contact our customerservice team immediately at: support@anacheri.com so they may try and address the issueprior to shipping out your order. If your order has already been shipped we are unable to reroutethe package in transit. We will have to wait for the package to be returned to our facility, at thatpoint we will contact you.
Q: Do you ship to my country?
A: Please review the list below of the countries we currently ship to, if you do not see your Country listed, please contact our team to check if we can add your Country to our International shipping zone.